Terms and Conditions

Terms & Conditions

The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations. These amendments and alterations are shown in the Terms And Conditions sections of each web site, and should be read in conjunction with the Terms And Conditions shown below.

  • Travel arrangements and prices detailed on our web sites are provided and coordinated by Southindiabycaranddriver.
  • Southindia by car and driver has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant Car & Driver  operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.
  • Sales of services as contained in our publications are made by Southindia by car and driver only as agent for the person, business or company providing the services. The standards of special services and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
  • Southindia by car and driver does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
  • Southindia by car and driver does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
  • It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Privacy

We take your privacy seriously and will do everything possible to keep your data private and secured. We store your email when you create an account. We promise to respect your privacy and will never send you spam. Our website uses analytics tools that show aggregate data only about the visits and interactions with our website and no personal information or identity is tracked. Our website does not use any cookies to track anything from you directly. We will be transparent and upfront with any changes to this policy..

Trip Deals store your email when you create an account. We promise to respect your privacy and will never send you spam.

Our website www.southindibycaranddriver.com uses Analytics tools from Google, governed by their respective privacy policies. This service show aggregate data only about the visits and interactions with our website and no personal information or identity is tracked.

Our website does not use any cookies to track anything from you directly.

We will be transparent and upfront with any changes to this policy.

Terms and Conditions of Booking

Quotes, Rates and Price Variations: Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. Car & Driver) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Bookings – Deposits & Final Payments:

Credit Card: Payments using Credit Card will attract a Card Merchant Fee

BPay: BPay is only available for final payments. There are no fees associated with this form of payment for payment. You can pay using your credit card through BPay fee free, you will need to log into your internet banking to make this payment.

Merchant Fees: These are fees charged by Credit Card Companies to process payments.

Direct Deposit: There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.

Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorise Southindia by car and driver to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement as amended from time to time.

Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings if you are travelling.

The terms of use include a class action waiver and require binding arbitration on an individual basis to resolve disputes, rather than jury trials. You should understand how the laws work in the jurisdiction of your property. Some jurisdictions require registration and certain licensing and permits. You are solely responsible for all such compliance. Please note that the terms are subject to change by us in its sole discretion at any time. When changes are made, will make a new copy of the terms of use available at the website. We will also update the “last updated” date at the top of the terms of use. Any changes to the terms will be effective immediately for new users of the website or services and will be effective thirty (30) days after posting notice of such changes on the website.

Registration data. In registering for the services, you agree to provide true, accurate, current and complete information about yourself as prompted by the services’ registration form (the “registration data”); and maintain and promptly update the registration data to keep it true, accurate, current and complete. You represent that you are at least eighteen years old; of legal age to form a binding contract; and not a person barred from using this page under the laws of the india, your place of residence or any other applicable jurisdiction. You are responsible for all activities that occur under your account.  All claims and disputes within the scope of this registratioin process must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

Standard Cancellation Policy:

Details of our cancellation policy : 70% of the bank transfer refunded if cancellation more than 30 days before your specified arrival, 40% between 15 and 29 days and no refund if less than 15 days.

Cancellations must be in writing and should be addressed to the consultant handling the booking.

If a credit has been approved it is valid for 6 months from the date the cancellation was made.

Credit Card Chargeback Fees: Any fees charged to Southindia by car and driver by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder’s credit card will be charged to the cardholder. This fee is non-refundable.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Refunds: All refund requests must be in writing, and made direct to us by email from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Southindia by car and driver during the event to allow us an opportunity to rectify the situation or provide assistance.

General

Validity of Rates: Prices are valid for the dates indicated.

Currency: All rates are quoted in Indian Rupees (INR).

Payment Options: Travel Online accepts Credit Card, Direct Deposit as forms of payment.

Travel Insurance: It is extremely important that you take out Travel Insurance.

Check In / Check Out Times: These vary according to operator. Generally your accommodation check in is 12.00 Noon  and check out 11.00 am. Please note that most properties will require a credit card authorisation on check-in and may need to see photo identification. In the instance that you don’t have a credit card usually a cash bond will be required.

Group And Incentive Travel: As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you.

All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from issue date.

Inclusions and Exclusions

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product, as this must be paid direct to the operators.

Site Copyright

The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by Southindia by car and driver. Copyright on all descriptive text is held by Southindia by car and driver. Copyright on selected photographic images is also held by Southindia by car and driver.

Photographic images are reproduced with the permission of Southindia by car and driver and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.

Where joint copyright is held over proprietary text or images, Southindia by car and driver reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, Southindia by car and driver reserves the right to vigorously protect the copyright of those images on behalf of the third party.

All HTTML files used in Southindia by car and driver web sites are declared to be proprietary software product developed for use by Southindia by car and driver only, and as such are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by Southindia by car and driver only, and as such are subject to international intellectual property conventions. Image files, HTTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Southindia by car and driver.

Southindia by car and driver, trading under its subsidiary business names, is a member of various India Regional Tourism Authorities, and as such exercises the right to reproduce images made available by these various organisations to their members for the purpose of generic and/or specific tourism promotion.

Please contact us  if you have any further queries about our security, privacy or data handling procedures.

Our complaint process

Where possible, we will attempt to resolve your complaint at the first point of contact. (Director-Rajesh NB,+91 9497130156- rajeshnbbalan90@gmail.com)  If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint and record the findings for our continuous improvement program. However, if you are not satisfied with our proposed decision or actions, we will record this, and provide you with information on how to escalate your complaint, to the  Legel Court in India-(Ernakulam).  (The constitution is the source of law in India and also the supreme law of India. Judicial System of India consists of Supreme Court, High Court, District Court or Subordinate Court.)

© 2019 South India by Car and Driver